Introduction
Vuzko ("Company," "we," "us," "our," or "App") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Vuzko mobile application (the "App").
If you do not agree with this Privacy Policy, please do not use the App.
1. Information We Collect
1.1 Information You Provide Directly
Phone Number
- Collected for account creation and authentication via Firebase Authentication
- Used to verify your identity and secure access to your account
- Not shared with third parties without your consent
Profile Information
- User preferences (city selection, language preference)
- Favorite businesses and saved listings
- Community confirmations and feedback you submit
Business Information (for business users)
- Company name, description, contact information
- Business hours, photos, and services offered
1.2 Information Collected Automatically
Device Information
- Device type and operating system
- App version
- Crash logs and diagnostic data
- General location based on user-selected city (no GPS tracking)
Usage & Analytics Information
We collect limited usage data to understand how users interact with the App, including:
- Screens viewed and features used
- Search queries and applied filters
- Businesses viewed or interacted with
- Session duration and frequency
This data is collected using Firebase Analytics and is used only to:
- Improve app performance and stability
- Enhance usability and feature design
We do not use analytics data for advertising, profiling, or cross-app tracking.
Error & Performance Data
- Crash reports and error logs collected via Firebase Crashlytics
- Used solely to identify, diagnose, and fix technical issues
Authentication Data
- One-Time Passwords (OTP) for phone verification
- Firebase authentication tokens (temporary)
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Authenticate users securely
- Provide core App functionality
- Manage favorites and community confirmations
- Improve App performance and reliability
- Troubleshoot errors and prevent abuse
- Maintain platform security
- Comply with legal obligations
We do NOT:
- Sell your personal data
- Share phone numbers without consent
- Use data for targeted advertising
- Track users across apps or websites
- Share precise location data
3. App Tracking & Advertising
App Tracking Transparency
Vuzko does not track users across apps or websites owned by other companies.
We do not:
- Use advertising identifiers
- Participate in cross-app tracking
- Share data with data brokers
- Serve targeted or behavioral ads
All analytics are used strictly for internal product improvement.
4. Data Sharing & Disclosure
4.1 Service Providers
We share limited data with trusted service providers:
| Service | Data Shared | Purpose |
|---|---|---|
| Firebase (Google) | Phone number, authentication tokens, device info, usage analytics | Authentication, analytics, crash reporting |
| Firebase Crashlytics | Error logs, device info, app version | App stability and bug fixing |
| Apple / Google | App store connection data | App distribution and updates |
These providers are contractually required to safeguard your data.
4.2 Business Listings
- Business profiles are publicly visible
- Community confirmations are anonymized and aggregated
- Your name and personal information are never shown publicly when you submit confirmations
- Confirmation counts reflect total community validation without revealing individual contributors
4.3 Legal Compliance
We may disclose information if required to:
- Comply with legal obligations
- Enforce Terms of Service
- Prevent fraud or security threats
- Protect user safety
5. Data Retention
- Account data: Retained while your account is active
- Favorites & confirmations: Retained while account is active
- Crash logs: Retained for up to 90 days
- Authentication tokens: Temporary and session-based
You may request account deletion at any time.
6. Data Security
We use industry-standard safeguards including:
- Firebase-managed infrastructure
- Encryption in transit and at rest
- HTTPS / SSL communication
- Restricted internal access
No system is 100% secure, but we actively protect your data.
7. Your Rights & Choices
7.1 Access & Correction
- Update your profile within the App
- Request a copy of your data by contacting support@vuzko.com
7.2 Account Deletion
- Contact support@vuzko.com to request account deletion
- We will process deletion requests within 30 days
- All personal data will be permanently removed from our systems
7.3 Notification Preferences
- Disable notifications in your device settings
- Manage in-app notification preferences
7.4 California (CCPA) & EU (GDPR) Rights
You may request:
- Access to your data
- Deletion of personal data
- Data portability
- Limitation of certain processing
8. Children's Privacy
Vuzko is not intended for users under 13. We do not knowingly collect data from children under 13. If discovered, such data will be deleted immediately.
9. Third-Party Links
The App may link to external services (business websites, maps). We are not responsible for third-party privacy practices.
10. International Data Transfers
Data may be processed and stored in the United States. By using the App, you consent to this transfer.
11. Changes to This Policy
We may update this policy periodically. Material changes will be communicated via:
- Updated "Last Updated" date
- In-app notices when required
12. Contact Us
Email: support@vuzko.com
Mailing Address:
Vuzko
Phoenix, Arizona, USA
We aim to respond within 30 days.